Verizon
Success Stories
Challenge
Identify metrics to enhance business performance, along with timely and accurate monthly bills for telecom services, in order to increase customer satisfaction.
Solution
Defined metrics-developed data dictionary and created a digital dashboard prototype and implementation plan (allowing them to see where their costs are and billing process from an overview).
Results
Projected to increase customer satisfaction and reduce customer disconnects by 10-15% which would increase revenue $6-9 million annually. Would also reduce billing issues, decrease customer service help by 10-15% savings for the clients of $.75-1.2 million annually.